Shopping guide
1. How to place an order
STEP1|Product page (select product)
Please select the color and delivery date you want on the product page. If you are satisfied, click the "Add to Cart" button.
*We cannot accept requests for specific delivery dates.
STEP2| Cart
Please check the items you have ordered.
If you have anything you would like to tell customer support, please enter it in "Add order notes".
Taxes and shipping fees are calculated at checkout.
Once you have confirmed your information, click the "Checkout" button.
STEP3|Specify payment method and shipping address
Please enter your shipping address.
Please enter your credit card information.
If you use Shop Pay, please click the "Shop Pay" button to proceed to payment.
STEP4|Order Complete
Click the "Pay now" button.
All order procedures have been completed.
After completion, you will receive a confirmation email of your order, so please check it.
If you do not receive an order confirmation email within 3 business days, please contact customer support with your order number.
https://salon-de-alfurd.com/pages/contact
We will inform you of the order details by email at a later date.
>> About email settings Depending on your email settings (domain-specific or free email), emails may be blocked or sorted into spam. Please check your email settings. (Sent from: info@salon-de-alfurd.com)
2. About Coupons
Please select the coupon you wish to use on the order procedure screen.
Coupon codes distributed via email newsletters, LINE, etc. will be displayed when entered on the shopping cart screen.
Please note that some coupons may have an expiry date or other conditions of use.
3. Payment
credit cards and Shop Pay
You may use credit cards and Shop Pay.
About Shipping fees, taxes
Shipping fees, taxes, and customs duties will be calculated at checkout based on the shipping address.4. Shipping
Shipping
South Korea, Taiwan: Shipping fee of 3,000yen (free shipping for orders equivalent to 50,000 yen).
US: Shipping fee of 4,500yen (free shipping for orders over $400).
5. Delivery
Delivery will generally be made in UGX.
6. Shipping Date
About '10 days'
We will proceed with the shipping process within 10 days after confirming your payment.
About ‘Scheduled to be shipped in approximately ○ to ○ months’
Please place your order after reading the following information.
- We will deliver your order with priority given to in-stock items
- The delivery date may be later than the date you reserved (especially during long holidays such as the year-end and New Year period)
- The color and texture of the leather may differ from the photos due to the production lot of the leather
- The lining may be changed to optimize the color combination
About the delivery time when purchasing items with different shipping dates
If you purchase items with different shipping dates, they will be shipped together according to the later date. If you would like them to be shipped separately, please contact our customer support. Please note that in this case, there may be an additional shipping charge.
Example: If you purchase a pre-order item and an item that is scheduled to be shipped in 10 days
→ The item that is scheduled to be shipped in 10 days will also be shipped together with the pre-order item.
7. Returns and Exchanges
We make every effort to ensure the quality of our products, but if you find any defects or damage, please let us know within 7 days of receiving the product.
【Contact Information】
SALON DE ALFURD Customer Support
MAIL|Contact Form(We will reply to your email within 3 working days.)
Please note that we may not be able to accept returns or exchanges for reasons of your convenience. Please be sure to read the "Specified Commercial Transactions Law-based Display".
▷ Returns and Exchanges (Specified Commercial Transactions Law-based Display)Notes on Shopping
Regarding long periods of absence or refusal to accept deliveries
If your order is returned to us because you were away for a long time or refused to accept it, or if you repeatedly return items for your own reasons, we may not be able to accept your order from next time onwards.
If you refuse to accept a cash on delivery payment
If you refuse to accept a product using cash on delivery without a valid reason, or if the product is returned because the storage period has expired, we may not be able to accept your order from next time onwards.
About sale items and outlet items
Please note that we cannot accept returns or exchanges for sale or outlet items.
Out of stock due to high order volume
If we receive a large number of orders, we may run out of stock of items that have already been confirmed. We ask for your understanding in this matter.
About product photos
The color of the product photos may appear different from the actual color due to the monitor settings of your device (computer, smartphone, etc.). Please be aware of this in advance.
Handling of Personal Information
We handle personal information appropriately so that our customers can enjoy shopping with peace of mind. For more information, please see the link below, "Handling of Personal Information".
Please be careful of fake websites pretending to be SALON DE ALFURD
There have been reports of malicious "fraudulent websites" using our company name. Please be aware that if our products are being sold on sites other than this site, SALON DE ALFURD Rakuten Ichiba Store, SALON DE ALFURD Amazon Store, SALON DE ALFURD YAHOO Store, MITSUKOSHI ISETAN Online Store, etc., it is suspected that they are fraudulent sites.